Terms of service
General Terms and Conditions
1. Scope
These General Terms and Conditions (GTC) apply to all deliveries from Revotronics UG (limited liability) to consumers. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business, or self-employment.
2. Contracting Party
The purchase contract is concluded with Revotronics UG (limited liability), owner: Jonah Demmig, Speditionstrasse 15A, 40221 Düsseldorf, commercial register: District Court of Düsseldorf, HRB 102487.
3. Conclusion of Contract
3.1 The presentation of products in the online store does not constitute a legally binding offer but rather an invitation to place an order.
3.2 By clicking the [Buy/order with payment/pay with X] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order with an order confirmation sent by email immediately after receiving your order.
4. Right of Withdrawal
4.1 If you are a consumer (i.e., a natural person who places the order for purposes that are outside your trade, business, or self-employment), you have a legal right of withdrawal.
4.2 If you, as a consumer, exercise your right of withdrawal under Section 4.1, you must bear the regular costs of return shipping.
4.3 Otherwise, the following withdrawal instructions apply in detail:
Withdrawal Policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us [Revotronics UG (limited liability), Speditionstrasse 15A, 40221 Düsseldorf, +49 172 5781473, and recall@revotronics.de] with a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory. You can also electronically fill out and submit the sample withdrawal form or any other clear statement on our website (insert internet address). If you use this option, we will promptly send you a confirmation (e.g., by email) of receipt of such a withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day we receive notice of your withdrawal. We will make the reimbursement using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day you informed us of the withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
5. Prices and Shipping Costs
5.1 The prices listed on the product pages include statutory VAT and other price components.
5.2 In addition to the listed prices, we charge shipping costs for delivery. Shipping costs will be clearly indicated on the product pages, in the shopping cart system, and on the order page.
6. Delivery
6.1 The delivery time is up to 3 days. Any different delivery times will be indicated on the respective product page or the website banner.
7. Payment
7.1 Payment is made in advance.
8. Retention of Title
The goods remain our property until full payment is made.
9. Liability for Defects
Revotronics UG (limited liability) is liable for defects in goods in accordance with the applicable legal provisions, in particular §§ 434 ff of the German Civil Code.
10. Dispute Resolution
The EU Commission has created an Internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase agreements. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are willing or legally obliged to participate in a dispute resolution procedure before a consumer arbitration board. The competent consumer arbitration board is: General Consumer Arbitration Board of the Federal Centre for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. We will participate in a dispute resolution procedure before this board to settle the disputes mentioned.
Alternatively: The EU Commission has created an Internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase agreements. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
11. Disclaimer for Improper Installation or Consequential Damages
11.1 Repairs: We assume no liability for damages caused by improper installation of repaired components by the customer. If a part repaired by us is damaged again due to improper installation, this is not a warranty or guarantee case. In such cases, the customer is obliged to bear the costs of a new repair or replacement.
11.2 New Parts: If a newly purchased part, such as a motherboard, is damaged due to existing defects in the bicycle (e.g., defects in the wiring harness or other technical issues), this is also not a warranty or guarantee case. It is the customer’s responsibility to ensure that the bicycle is in a technically sound condition before installing new parts.
11.3 Obligation to Diagnose: We are not obliged to inform the customer about possible technical issues with the bicycle or the risk of consequential damages before purchase or installation. A prior diagnosis by us is optional and will only be carried out upon the customer's express request.
12. Warranty for Replaced Parts
12.1 Warranty Duration: We provide a one-year warranty on all parts replaced by us, starting from the date of repair or replacement. This warranty only applies to the part replaced by us.
12.2 Exclusion of Water and Casing Damage: Water damage and damage to the casing or other external parts of the component are excluded from the warranty. The customer is responsible for protecting the product from external influences such as water and mechanical stress.
12.3 Limited Warranty Claim: The warranty only applies to the subcomponent replaced by us within a larger component (e.g., a circuit board or specific electronic component). Other parts of the larger component that were not replaced or repaired by us are not covered by this warranty.
12.4 Disclaimer for Improper Handling: The warranty is void if the customer uses or damages the replaced part improperly, especially through incorrect installation, excessive strain, or use in an environment for which the part is not suitable.